Privacy Policy

HIVO Real Estate (“HIVO,” “we,” “our,” or “us”) is a Texas-licensed real estate brokerage serving North Central Texas. We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains what information we collect through our website (hivorealestate.com), how we use it, who we share it with, and what choices you have. By using our website or submitting any form, you agree to the practices described in this policy.

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at caitlynn@hivorealestate.com
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our Privacy Policy

Data will not be sold or shared with third parties for marketing or promotional purposes.”

We use the information we collect for the following purposes:

• To respond to your inquiries — When you submit a contact or agent form, we use your name, email, and phone number to follow up with you.
• To provide home value estimates — When you complete the Home Value Wizard, your property data and contact details are used to prepare a property valuation and connect you with a local agent.
• To facilitate real estate transactions — Information submitted through the Sell form is used to evaluate your property and initiate the listing process.
• To send transactional communications — We may send confirmation emails acknowledging receipt of your inquiry and follow-up communications related to your request.
• To deliver internal notifications — Your inquiry details are forwarded to our brokerage team via email and team messaging so that agents can respond promptly.
• To improve our website — We analyze aggregated usage data to understand how visitors interact with our site and to improve the user experience.
• To comply with legal obligations — We may use or retain information as required by Texas law, TREC regulations, or other applicable legal obligations.

We do not sell your personal information. We do not use your information for automated decision-making that produces legal effects.

We share your information with the following third-party service providers solely to operate our website and deliver the services you request. Each provider has its own privacy policy governing its data practices. We do not sell, rent, or trade your personal information with third parties for their own marketing purposes.

We may also disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of HIVO Real Estate, our clients, or others.

Our website uses the following cookies and browser storage mechanisms:

• Supabase authentication tokens — If you sign in to a password-protected area of our site, Supabase stores a session token in your browser. This token is required for authentication and expires upon logout or session end.
• Google Tag Manager — GTM may set cookies to facilitate analytics event tracking and may load third-party scripts that set their own cookies, including Google Analytics cookies.
• Vercel Analytics — Vercel may collect anonymized performance data. This does not typically involve persistent cookies tied to your identity.

By using our website, you consent to the use of cookies as described above. If you wish to control cookies, you may adjust your browser settings to block or delete cookies; however, some functionality (such as the agent portal) may be affected. Most browsers also allow you to opt out of interest-based advertising through their privacy settings.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Lead a gnd inquiry records — Retained to support potential future real estate transactions and for compliance with TREC recordkeeping requirements. Texas law requires brokers to retain transaction-related records for a minimum of four (4) years.
• Home Value Wizard submissions — Retained to support follow-up consultations and historical market data analysis.
• Email records — Retained in accordance with Resend's data retention policies and our internal recordkeeping practices.
• Analytics data — Aggregated and anonymized usage data may be retained for extended periods to support long-term trend analysis.

You may request deletion of your personal information by contacting us at the address in Section 8. We will honor deletion requests to the extent permitted by law and our TREC compliance obligations.

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Access — You may request a copy of the personal information we hold about you.
• Correction — You may request that we correct inaccurate or incomplete information.
• Deletion — You may request that we delete your personal information, subject to legal retention requirements.
• Opt-out of communications — You may opt out of marketing or follow-up communications by replying to any email we send and requesting removal, or by contacting us directly. To opt out of text messages, reply STOP to any text message from us.

Texas residents: The Texas Data Privacy and Security Act (TDPSA), effective July 1, 2024, may provide additional privacy rights. To exercise any rights available to you under the TDPSA or other applicable law, please contact us using the information in Section 8.

This Privacy Policy is effective as of May 4, 2026.

We may update this policy from time to time to reflect changes in our practices, service providers, or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.